Privacy Policy

Last updated: 15 January 2026

Torvexil ("we", "us", "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you use the Torvexil platform ("Platform"). By using the Platform, you consent to the data practices described in this policy.

1. Information We Collect

1.1 Information You Provide

We collect information you provide directly when you register for an account, use the Platform or communicate with us, including:

• Account Information: Name, email address, telephone number, date of birth, residential address and other registration details;
• Verification Information: Identity verification documents (passport, driving licence, utility bills) required for anti-money laundering compliance and account security;
• Financial Information: Cryptocurrency wallet addresses, transaction history, trading preferences and risk parameters;
• Communications: Messages, support enquiries and feedback you send to us;
• Payment Information: Billing details and payment method information when you subscribe to paid services.

1.2 Information Collected Automatically

When you access or use the Platform, we automatically collect certain information, including:

• Usage Data: Features accessed, pages viewed, session duration, trading activity patterns and interaction with AI-assisted tools;
• Device Information: IP address, browser type and version, operating system, device identifiers and mobile network information;
• Cookies and Tracking Technologies: Information collected through cookies, web beacons and similar technologies as described in our Cookie Policy;
• Location Data: Approximate geographic location derived from your IP address.

1.3 Information from Third Parties

We may receive information from third-party services you connect to the Platform, including cryptocurrency exchanges, wallet providers, identity verification services and blockchain data providers. This information may include transaction records, account balances and verification status.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Provision: To create and manage your account, process transactions, provide AI-assisted market monitoring and execute your trading instructions;
• Security and Fraud Prevention: To verify your identity, detect and prevent fraud, money laundering and unauthorised access;
• Compliance: To comply with legal obligations, including anti-money laundering regulations, financial crime prevention and regulatory reporting requirements;
• Platform Improvement: To analyse usage patterns, improve functionality, develop new features and optimise AI algorithms;
• Communication: To send you service updates, security alerts, support messages and (with your consent) promotional materials;
• Personalisation: To tailor your experience based on your preferences, trading history and risk profile;
• Research and Analytics: To conduct statistical analysis, market research and performance monitoring in aggregated, anonymised form.

3. Legal Basis for Processing (UK GDPR)

We process your personal information on the following legal bases:

• Contractual Necessity: Processing necessary to perform our contract with you and provide the Platform services;
• Legal Obligation: Processing required to comply with applicable laws and regulations, including financial crime prevention and regulatory requirements;
• Legitimate Interests: Processing necessary for our legitimate business interests, such as fraud prevention, security, service improvement and direct marketing (where not overridden by your rights);
• Consent: Processing based on your explicit consent, which you may withdraw at any time.

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We engage trusted third-party service providers to perform functions on our behalf, including cloud hosting, identity verification, payment processing, customer support, analytics and cybersecurity. These providers have access to personal information only as necessary to perform their functions and are obligated to maintain confidentiality.

4.2 Cryptocurrency Exchanges and Partners

When you authorise connections to third-party cryptocurrency exchanges or wallet services, we share necessary information to facilitate transactions and account connectivity in accordance with your instructions.

4.3 Legal and Regulatory Requirements

We may disclose your information to law enforcement, regulatory authorities, courts or other governmental bodies when required by law, legal process, court order or regulatory investigation, or when we believe disclosure is necessary to prevent harm, fraud or illegal activity.

4.4 Business Transfers

In the event of a merger, acquisition, reorganisation or sale of assets, your information may be transferred to the successor entity, subject to equivalent privacy protections.

4.5 With Your Consent

We may share your information for purposes not described in this policy with your explicit consent.

5. Data Security

We implement industry-standard technical and organisational security measures to protect your personal information from unauthorised access, alteration, disclosure or destruction. These measures include encryption (both in transit and at rest), secure authentication protocols, access controls, regular security audits and employee training. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, comply with legal and regulatory obligations (including financial record-keeping requirements), resolve disputes and enforce our agreements. Account information and transaction records may be retained for up to seven years following account closure to meet regulatory obligations. Aggregated, anonymised data may be retained indefinitely for analytical purposes.

7. Your Rights

Under the UK General Data Protection Regulation (UK GDPR) and applicable data protection laws, you have the following rights:

• Access: Request a copy of the personal information we hold about you;
• Rectification: Request correction of inaccurate or incomplete information;
• Erasure: Request deletion of your personal information in certain circumstances;
• Restriction: Request restriction of processing in certain circumstances;
• Data Portability: Request transfer of your information to another service provider in a structured, commonly used format;
• Objection: Object to processing based on legitimate interests or for direct marketing purposes;
• Withdraw Consent: Withdraw consent for processing based on consent at any time;
• Complaint: Lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated.

To exercise these rights, please contact us using the details provided in Section 12. We will respond to your request within one month, subject to verification of your identity and applicable legal limitations.

8. International Data Transfers

Your information may be transferred to and processed in countries outside the United Kingdom. When we transfer information internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the UK authorities, adequacy decisions or other lawful transfer mechanisms, to protect your information in accordance with UK data protection standards.

9. Cookies and Tracking Technologies

The Platform uses cookies, web beacons and similar technologies to enhance functionality, analyse usage and personalise your experience. Essential cookies are necessary for the Platform to operate. Analytics and preference cookies help us improve our services. You may control or disable cookies through your browser settings, though this may affect Platform functionality. For more information, please see our Cookie Policy.

10. Third-Party Links and Services

The Platform may contain links to third-party websites, exchanges and services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or other factors. We will notify you of material changes by posting a notice on the Platform or by email. The "Last updated" date at the top of this policy indicates when it was last revised. Your continued use of the Platform following notice of changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions, concerns or requests regarding this Privacy Policy or our data practices, please contact us via the Platform support system or at the contact details provided on our website. For data protection enquiries, you may also contact our data protection officer.

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection matters.